|
|
Intelegen’s hosted services provide support for at-home
agents, call centers and multiple site locations. Fully
integrated IVR, Virutal ACD, Virtual Predictive Dialer and CTI
applications are scalable to meet any fluctuating business
demands.
Intelegen routes callers to skilled agents
located anywhere; you can maintain a workforce of at-home
agents, decreasing expenses of staffing and running a call
center. No special hardware or software is required. Intelegen
is fluent in all types of telephony, including VoIP.
Website Links Located Below
|
|
|
|
|
|
|
THE INTELEGEN ADVANTAGE |
| Skills Based Routing |
| Real Time Remote Monitoring |
| Remote Barge-In |
| Real Time Agent Statistics |
| Web Based System Controls |
| Call Recording |
| Comprehensive Reporting |
| Web Based Administration |
| Gate Specific Routing Options |
| Time Based Overflow |
| Time of Day Routing |
| Real Time 3rd Party Data Integration |
| Scripting Engine |
| Cold or Warm Transfer |
| URL Posting for Custom Data |
| Transport Layer Independent |
| Powerful Inbound Routing Controls |
| Flexible Self-Service List Loading |
Customer Service Surveys
|
|
|
SPECIAL OFFER |
|
ONLY $500.00 |
| TRY UP TO 5
AGENTS FOR ONE WEEK ON OUR INTELEGEN VIRTUAL ACD |
|
|
|
CTI
AND IVR SOLUTIONS |
|
Intelegen provides integration with your database and CRM
tools. Intelegen is capable of posting to a URL allowing your
own scripting to be displayed to the agents.
Intelegen IVR provides advanced routing and is
customizable to handle any application, from reverse name and
address match to sophisticated routing to outbound message
delivery, Intelegen IVR my be fully integrated into the call
flows.
Click Any Link Below for a Demo |
|
|
|
|
|
|
